FlashPioneer Video Chat -- Administrator Manual Return to Chat Homepage
Welcome
Introduction of Flash Chat
Installation
 
System Requirements
 
Install Flash Server on Windows
Install Flash Media Server
Install Red5 Server
 
Install Flash Server on Linux
Install Flash Media Server
Install Red5 Server
 
Install Video Chat Server
Installation of FMS Edition
Installation of Red5 Edition
 
Install Video Chat Client
Installation of Client
Configuration via setting.xml
Make your Client Setup program
Custom Skin
 
Upgrade
 
Database Integration
Install Chat's database (PHP)
PHP Interface description
Install Chat's database (.NET)
.NET Interface description
 
Administrator's Guide
 
Administrator Panel
Monitor
Setting
Room
User
News
Account
 
FAQ and Troubleshooting
Installation Tour (Linux) RED5 Edition
Installation Tour (Linux) FMS Edition
 

   FAQ and Troubleshooting


Answers to General Questions
1. What is FlashPioneer Chat Software?
2. Why Flash Chat needs a sever (Red5 or FMS)?
3. Who can use FlashPioneer Chat Software?
4. Can you install it for me?
5. Is there any Flash Chat in live?
6. How can I make Flash Chat run on my computer?
7. I was interested in your new Flash Pioneer product. But, I'm confused with the server requirements.
8. My web host hasn't been installed Flash Media Server. Can Flash Chat run on my computer?
9. I run on a Windows 2003 server. Can Flash Chat run on my computer?
10. My web host is a shared server without Flash Media Server, what can I do?
11. How can I open video in chat?

Answers to Design Questions
1. Can you make a skin to fit my site?
2. Can I design the skin by myself?
3. Can I replace logo?
4. Can I customize the chat room?
5. Can I add sound and video module into my Chat?

Answers to Purchase Questions
1. If I buy FlashPioneer Chat software, can I update freely?
2. Can you develop new features for me?
3. If I buy a 50 user license initially, how much should I pay when I update to a 100 user license?
4. What does User License mean?
5. I'll purchase a 50 user license, but 6 months later, how much will I be charged for update?
6. I want to purchase 2 licenses, any discount?



Answers to General Questions:

1. What is FlashPioneer Chat Software?
FlashPioneer Chat Software provides a fast, easy and affordable way to build real-time chat room in both intranet and internet. FlashPioneer Chat allows you to manage chat topic, cooperate with work sessions or hold online meetings as well. It can be used for customer live support, online conference, dating community, etc.
FlashPioneer Chat Software brings you high-performance and rock solid stability with fast and easy installation on all major operating systems.

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2. Why Flash Chat needs a sever (Red5 or FMS)?
Flash Chat is an online Flash application which is based on the server platforms -- FMS (the alternative is Red5). Both of the servers support chat running.
FMS -- Flash Media Server, is a Product of Adobe.
As Red5 is open source software, you can use it for totally free.
The relationship between Flash Chat and Red5/FMS is simply like the relationship between ASP webpage and ASP server. ASP webpages need ASP server to perform, and ASP server is free. Flash Chat needs Flash Server to perform too. You can choose the free Flash Server Red5 or the charged Flash Server FMS.
Information about FMS
Information about Red5
Comparation between FMS and Red5

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3. Who can use FlashPioneer Chat Software?
FlashPioneer Chat Software can be used for websites of any size and any industry, especially perfect to dating sites and live supporters online, chat portals, e-learning / educational portals, entertainment portals and community chat sites.

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4. Can you install it for me?
We provide a step-by-step installation guide included in FlashPioneer Chat software. If it cannot help you, please be free to email us at support@flashpioneer.com.

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5. Is there any Flash Chat in live?
You are welcome to check out our Sothink Community Chat.

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6. How can I make Flash Chat run on my computer?
To make Flash Chat run on your computer, there are two server applications you can choose to operate, FMS and Red5. Both of them support Flash Chat and your computer is supposed to have one of them at least. For more details please check Chat intro.

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7. I was interested in your new FlashPioneer Chat. But, I'm confused with the server requirements.
There are two kinds of server that you can choose for Flash Chat--- FMS and Red 5. They have different requirements for supporting chat. So choose suitable one for your own. More information please check System Requirements.

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8. My web host hasn't been installed Flash Media Server. Can Flash Chat run on my computer?
To run Flash Chat, the computer is supposed to have FMS or Red5. If there is no Flash Media Server on it, you'd better install one or you can choose Red5 server. Red5 server is free open source server software. We recommend this edition. Here you can see the introduction and the installation guide of Red5. More information please check FMS Install Guide or Red5 Install Guide.

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9. I run on a Windows 2003 server. Can Flash Chat run on my computer?
Sure it can. It depends on the edition you choose so Chat could run on different platform. FMS edition runs on the operating system Windows 2000 and above (XP,2003,Vista) and Linux server platform with all functions. Red5 edition could run on the most of the platforms at present, including Windows series, Linux, Mac etc. For more information, please check system requirements.

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10. My web host is a shared server without Flash Media Server, what can I do?
Maybe you can choose another web host. Here we advice you 3 webhosting service providers. You can find a best one for yourself. Detail information as following:
  1. More MX (Germany)
  2. Uvault (USA)
  3. Flashcomhosting (Canada)
For more information about the webhosting service providers, please check this website. It lists all the Flash Media Server / Flash Communication Server and Flash Video service providers.

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11. How can I open video in chat?
For the reason of bandwidth and management, the video in public rooms need to be played with the permission of the room owner or the admin, however, in the private chat users can play video freely. There is no video limitation for private chat. Please login Demo with the account testDemo/testDemo . Then you become the room owner of Room 4 with the access to video in both public room and private chat. Detail information: Video and audio chat & Private Chat.

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Answers to Design Questions:

1. Can you make a skin to fit my site?
Yes, of course! Once purchasing our product, you can leave us your requirements here. Then we'll response you ASAP. For details you may see the full price list.

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2. Can I design the skin by myself?
Flash chat is very open and flexible. Here we offer you the source file of the chat skin. So you could make your own skin with the characteristics you want, such as a chat window with your company's logo etc. You can customize it at your own requirements. For more details, please check Custom Skin.

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3. Can I replace logo?
Sure, you can. Please take reference of Custom Skin for details.

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4. Can I customize the chat room?
Sure. Contact us and customize what you want.

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5. Can I add sound and video module into my Chat?
We are developing a new version allowing sound and video to be added in. If you purchase our Flash Chat version 1.0, you can upgrade freely to the new version and buy sound and video module to add in.

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Answers to Purchase Questions:

1. If I buy FlashPioneer Chat software, can I update freely?
Once you buy some edition of Flash Chat, you can enjoy free update of that edition in one year.

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2. Can you develop new features for me?
Please write to support@flashpioneer.com and we will discuss about your requirement. We will try our best to provide full chat solution and send you the quotation.
If you have customized some features, please be careful to update to new version. Once you update to a new version, all the things will be replaced including the features you customized. If you want both update and features customized, the quotation will be different since we need to develop again on the new version. About the details, please contact us.

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3. If I buy a 50 user license initially, how much should I pay when I upgrade to a 100 user license?
To upgrade one chat license to higher level, all you have to pay is just the price difference. About this you may contact us for details.

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4. What does User License mean?
A 50 users license means there can be 50 chatters simultaneously in all your chat rooms. (But you can have unlimited registered members for sure.) When the 51st user tries to enter room, he will be notified: "Server reached max membership, please try again later!"
As your business grows, when this kind of situation happens a lot, it may be the right time for you to upgrade to a higher level.

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5. When the free update period (one year) has passed, how much I need to pay if I still want to update?
After we check your license, we will contact you and quote the update fee. We promise to offer you preferential price.
However, you don't have to pay if you are satisfied with current version and don't need update at all. Because license fee is one-time fee, no further yearly fee attached to the original license.

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6. I want to purchase 2 licenses, any discount?
According to our license agreement, one license for one chat server. If you need to install 2 chat servers, please purchase 2 licenses. (But, 2 or more domains of yours can share one chat server with the same license. You may create multiple rooms for them.) We offer 20% discount for more than one license. Please write to support@flashpioneer.com to ask for special purchase link.

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